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We're building better banking.

Learn about the changes directly affecting you:
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You may have heard that we’re embarking on an initiative to build a stronger banking system. Our system upgrades are progressing as scheduled and our teams are getting ready to support you through the transition.

We want to make sure this transition is as seamless as possible for you.  Keep an eye on your mailbox for a letter from us that will provide you with important information about your membership, anticipated member impacts, and details about the systems upgrades.

Looking for more information now?  Take a moment to work through the questionnaire below, or read our Member Information Insert, and reach out if you have any question.

 

Learn more about the upgrades by reviewing our
Member Information Insert.

 

Please note, throughout the upgrade weekend, you will continue to have access to our ATM network and your debit card will continue to work as usual.

*Updated April 15, 2025

What is changing?  

  • Our website, mobile app, and online banking experiences will be refreshed during this initiative to ensure a smoother, more modern member experience. This means a new look and feel as well as better functionality and user experience.
  • Our in-branch banking system will also be updated during this initiative.  We anticipate minimal disruption to in-branch services for members.
  • Your member number, account number, and online banking login will be updated. You can expect to get important information about these changes by mail.

Why are we changing?  

  • A modernized in branch banking system will allow us to serve you better, today and into the future, while also allowing us to more efficiently evolve our products and services.
  • Based on member feedback and the fast pace of digital change, now is the right time to refresh our online and mobile banking experiences.

Who do I contact if I have questions?  

You can email us at support@pcu.ca, give your branch a call, text us at 1-855-728-2211, or visit us in-person!

When will I hear more?   

Check your mail! We are mailing out specific details, including your new Member ID, in the near future. Ensure your contact information is up to date – fill in your information HERE.

Please fill out the brief questionnaire below to view specific details and action items regarding the changes that will be personally affecting you:

Need Help? Get In Touch:

Email: support@pcu.ca

Phone Number: Call your branch