Our online, mobile, and in-branch banking system upgrades are complete!
Thank you for your patience and understanding as we build a stronger banking system. Our team continues to work closely with members as they transition to the new system.
With the new system we are better positioned to offer more modern, flexible solutions to support you and the communities we serve, for years to come!
Please note that Interac e-Transfer services will remain temporarily unavailable until Tuesday, May 13th.
Our website, mobile app, and online banking experiences provide a smoother and more modern member experience. Check out the new look and feel, improved functionality, and better user experience.
You have a new member ID, account number, and updated online banking login. Please see below for more details on how to log-in to our refreshed online & mobile banking systems.
What has changed?
Your personal accountsare consolidated to a convenient single view in Online and Mobile banking.
Various Online and Mobile banking settings have been reset and will require your input upon login.
Going forward, your line of credit will no longer be linked to a chequing account. You are required to transfer directly from your Line of Credit using Online, Mobile, and in-branch banking.
Account activity will be broken out to before and after the upgrades. Please view your eStatements in Online Banking or talk to your branch if you require a copy of your account transaction history.
Who do I contact if I have questions?
You can email us at support@pcu.ca, give your branch a call, text us at 1-855-728-2211, or visit us in-person! Our staff are ready to help you with these changes.
How do I login to Online and Mobile Banking for the first time?
Check out this video for a step-by-step guide on Online Banking!
And here is how to do it on Mobile Banking:
How do I set up Interac e-Transfers again?
We have you covered! This video walks you through the process step-by-step on the Mobile App:
And here it is in Online Banking:
I'm a Business member - what do I need to do?
If you have MemberDirect Small Business, you will need to re-enter your business delegate profile details. Here’s how to do it:
Are there any other tips or tricks I should be aware of?
Yes! Here is how to link your credit card in Online Banking:
You can also set up your notifications and alerts on both Online and Mobile Banking. Here are a pair of videos to help with that.
Please fill out the brief questionnaire below to view specific details and action items regarding the changes that will be personally affecting you:
