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We're building better banking.

Learn about the changes directly affecting you:
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We are embarking on an initiative to build a stronger banking system.

As a result, our online, mobile, and in-branch banking systems will be evolving to continue providing modern, flexible solutions to support you, our members, and the communities we serve.

We expect these system enhancements to provide a variety of benefits to members, including a more modernized online and mobile banking experience, and the ability for us to readily offer new products and services to support all your financial needs, both in branch and online.

 

Learn more about the upcoming enhancements by viewing our
Member Information Insert.

 

What is changing?  

  • Our website, mobile app, and online banking experiences will be refreshed during this initiative to ensure a smoother, more modern member experience. This means a new look and feel as well as better functionality and user experience.
  • Our in-branch banking system will also be updated during this initiative.  We anticipate minimal disruption to in-branch services for members.
  • Your member number, account number, and online banking login will be updated. You can expect to get important information about these changes by mail.

Why are we changing?  

  • A modernized in branch banking system will allow us to serve you better, today and into the future, while also allowing us to more efficiently evolve our products and services.
  • Based on member feedback and the fast pace of digital change, now is the right time to refresh our online and mobile banking experiences.

Who do I contact if I have questions?  

You can email us at support@pcu.ca, give your branch a call, or visit us in-person!

When will I hear more?   

Further information on what to expect will be available in the coming weeks. We will provide you with emails, as well as direct mail, with these details. Ensure your contact information is up to date – fill in your information HERE.

Please fill out the brief questionnaire below to view specific details and action items regarding the changes that will be personally affecting you:

Need Help? Get In Touch:

Email: support@pcu.ca

Phone Number: Call your branch